FREQUENTLY ASKED QUESTIONS

Please read this FAQ page  before sending us a message.

What are the delivery charges for orders from the Online Shop?

Shipping or Delivery charges range from $4 to $10 per product, Depending on the weight.  There is a discount for shipping on the second, third or fourth product etc, if being delivered to the same address, at the same time.  You will be able to see all shipping charges at checkout before completing your order.

Which payment methods are accepted in the Online Shop?

We accept PayPal and all major credit cards.

How long will delivery take?

Delivery takes 7 to 10 working days in the USA and 10 to 20 working days Worldwide.

How secure is shopping in the Online Shop? Is my data protected?

We are a very secure SAAS platform and all debit or credit card payments are made via PayPal, our payment processing partner.  PayPal is the most secure way to pay for products and services online.  We are PCI level one compliant and have a team of people dedicated to platform security. You won’t find that level of security on another ecommerce platform right now. 

What exactly happens after ordering?

After you place your order with us you will receive an email from us which will contain your Order ID.  You should refer to this Order ID and your billing email address anytime you contact our support.  Please allow 7 to 10 working days for us to process, print and deliver your product(s).  You can track your order 24 hours a day with your Order ID and your billing email address via our Order Tracking page here: https://www.ilovemymusic.net/hip-hop/track-order.

Do I receive an invoice for my order?

You will receive a receipt via email after your purchase.  This receipt which contains your Order ID can also act as your invoice.